Use Cases
Legal Service
With 24/7 availability, fast response times and patience for repetitive inquiries, AI legal chatbots make the law more accessible. They serve as a helpful preliminary resource, while referring clients to human lawyers for qualified counsel. By automating response and basic assistance, AI enables legal professionals to focus on higher-value services.
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Bookings
AI chatbots are making legal services more accessible by automating the appointment booking process. Clients can have natural language conversations with a virtual assistant to schedule consultations with attorneys and mediators based on legal needs, availability, budget and other preferences.
Screening
The AI Assistant asks qualifying questions to understand the client’s situation and identify the appropriate legal specialty required, whether family law, real estate, employment law, etc. It checks provider availability calendars and recommends options for in-person or video consultations. The AI Assistant can book the appointment, collect paperwork, take payments and add it to the client’s calendar.
Paper Work
For court hearings, mediations and other bookings, the AI chatbot guides clients through requirements, ensures filings and documents are completed, then schedules the event. It can reschedule as needed and send reminder notifications. By automating bookings 24/7, AI makes legal help more convenient.
Customer Support
AI legal assistants support clients by answering common questions and providing general information on processes, documents, requirements and more for various legal needs. Clients can ask the chatbot questions on topics like filing for divorce, challenging a will, reporting workplace discrimination, fighting traffic tickets, and the bot responds with helpful details.
Resources
While not providing legal advice, the AI assistant educates clients on law procedures and what to expect. It explains legal terms and scenarios in plain language. The AI chatbot can also help clients connect with the right legal professionals based on their situation. Additionally, it can provide resources like legal aid services, courthouse contacts and self-help materials.