Use Cases
Travel
The AI assistant acts as a personal concierge able to suggest dining, attractions, local transportation and other recommendations at the travel destination. It can book related services as needed. By integrating reservations and itineraries, the bot helps surface key trip details like confirmation numbers, departure times, addresses etc. Travelers can ask it questions by voice or text at any time. The AI learns continuously to improve its knowledge and better serve each customer’s needs every trip.
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Bookings
AI is transforming travel planning through conversational chatbots and virtual agents that can provide 24/7 booking support. Based on travelers’ budget, dates, interests and other preferences, the AI assistant researches options and recommends personalized flight, hotel, rental car, and activity bookings. Users can describe their ideal trip while the bot does the legwork of finding availability and comparing prices across platforms.
Self-service
The AI travel agent handles all bookings rapidly. It scans for deals, applies discounts and loyalty points, upgrades classes of service, and completes reservations. AI bots can also monitor prices after booking and re-book at lower rates if the price drops. For changes, cancellations or issues, the AI handles the necessary modifications smoothly. AI enables self-service booking anytime, anywhere via voice or chat app.
Customer Support
AI chatbots are providing 24/7 customer support for travellers pre-trip and during their journeys. Bots can answer common questions on baggage policies, seat assignments, flight delays or cancellations, LOYALTY and upgrades. For trip disruptions, the AI helps efficiently re-book flights, hotel nights, or rental cars. It provides self-service access for travel status checks, early check-in, reservation changes and more.