Project Proposal Cleveland Clinic London
Automated Appointment Booking and Specialist Recommendation Chatbot
Automated Appointment Booking and Specialist Recommendation Chatbot
Overview
Cleveland Clinic London is part of the renowned Cleveland Clinic health system based in Ohio, USA. Cleveland Clinic is consistently ranked among the top hospitals globally for clinical excellence and patient outcomes. The London location focuses on providing the highest quality specialty care to patients from the UK and around the world. With over 200 consultants and doctors, Cleveland Clinic London leverages the latest medical research, education, and technology to deliver outstanding care and service.
To improve customer service and streamline the appointment booking process, we propose developing an AI-powered conversational chatbot.
Goal
- Provide 24/7 automated appointment booking, rescheduling and cancellation services to improve patient experience.
- Recommend the most appropriate specialist based on analysis of patient symptoms and conditions.
- Optimize appointment routing and resource utilization at Cleveland Clinic London.
.
Chatbot Features:
- Natural language interface for intuitive patient interaction.
- Integration with Cleveland Clinic’s scheduling system and doctor calendars.
- Symptom checking conversation flow using medical ontologies.
- Specialist recommendations based on symptom analysis.
- Appointment confirmations, reminders and follow-ups.
Implemantation Plan
- Build conversational framework and integrations.
- Develop symptom analysis and specialist recommendation capabilities.
- Test chatbot with patient use cases and feedback.
- Deploy chatbot on Cleveland Clinic website
- Continuous improvement and learning from patient interactions.
Benefits
- Improved patient satisfaction through convenient 24/7 booking.
- Patients see the right specialist sooner, improving health outcomes.
- Reduced administrative costs of phone-based booking.
- More efficient specialist scheduling and caseloads.
- Valuable conversation data for improving services.
Latest News
Read how AI chatbot application can save time and money to your business
Elevating User Experiences with Consistent, High-Quality AI Chatbots
In the modern digital landscape, delivering exceptional user experiences is a key competitive advantage that cannot be ignored. Research shows that positive, consistent interactions across channels cultivate lasting brand loyalty. However, achieving reliable...
Delivering Nonstop Customer Service with 24/7 AI Chatbots
In an always-on digital world, businesses face immense pressure to make customer service available around the clock. Today’s consumers expect brands to be reachable at all hours across multiple channels. However, staffing 24/7 customer support is enormously expensive....
Scaling Customer Engagement Through AI Chatbots
In an increasingly digital-first world, customers expect brands to be available 24/7 across channels. However, staffing customer service operations that can support users around the clock is tremendously expensive. This is where leveraging AI chatbots has become a...