Use Cases
Education
Using NLP and pre-defined knowledge bases, AI assistants can understand students’ questions and provide the information needed. For personalized guidance, they can ask clarifying questions and simulate advising conversations. AI chatbots can connect students to the appropriate department for further help if unable to resolve an issue. They also enable self-service for tasks like booking appointments, document submission, etc. Behind the scenes, the AI learns continuously from each interaction to improve its knowledge.
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Bookings
AI chatbots and virtual assistants are transforming education by streamlining class registration, enrollment, and event bookings. Students can have personalized conversational interactions to select courses, manage class schedules, and handle registration paperwork. AI bots ask qualifying questions to recommend appropriate classes based on degree requirements, interests, and academic history. They can scan transcripts and enroll students in prerequisite courses needed for advanced classes.
Events
For campus events like sports games, performances, lectures, etc., AI-powered voice and chat interfaces allow students to easily purchase tickets, reserve seats, and add to their calendars. Bots can recommend events based on students’ interests and schedules. During peak registration rushes, AI assistants provide 24/7 self-service booking options to prevent website crashes and long wait times. They offer natural language interactions to search course catalogs, check seat availability, compare class times/professors, and enroll. AI also automates applying any earned credits, discounts, or financial aid behind the scenes.
Customer Support
AI chatbots are becoming commonplace in education for student support services. They serve as an always-available help resource to answer common questions about financial aid, payments and billing, technical issues, enrollment changes, majors, campus services, housing, meal plans and more. AI bots can field these routine inquiries, freeing up university staff for more complex communications.