Use Cases
Health
For routine inquiries on billing, insurance, prescriptions and medical records, AI bots provide 24/7 self-service access to information. They can answer common questions, redirect to staff if needed, and reduce repetitive calls. AI assistants also automate appointment reminders, follow-ups, and check-ins to improve care plan adherence. They can alert staff if patients report worsening health conditions between visits as well. With around-the-clock availability, AI chatbots are making healthcare more accessible and efficient.
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Bookings
In healthcare, AI chatbots are transforming appointment booking and patient scheduling. Patients can use natural language to describe their needs and desired date/time. The AI bot accesses the provider’s calendar and openings to recommend options that fit availability. It can book appointments while collecting required paperwork and insurance details. If the request is urgent, the bot can identify immediate openings or direct patients to other appropriate resources.
Referrals
AI assistants also streamline referrals from primary care providers to specialists. They can check insurance coverage, obtain approvals if needed, and book appointments based on referred needs and availabilities. Patients can request medication refills, lab work referrals, and other common bookings via AI chatbots as well. The bot confirms details and handles the scheduling logistics through integration with healthcare systems. This improves access and the patient experience.
Customer Support
AI-powered chatbots are providing patient support through education, triage and care coordination. They can have personalized conversations to explain conditions, treatment options and best practices in an easy-to-understand manner. AI bots can also run risk assessment screening questions for triage to the appropriate level of care based on symptoms and profiles. They help patients know if an in-person appointment is recommended or if self-care is adequate.